Help center

Guides for every step of a trade, written for JiBeJib. Search, or browse by topic.

JiBeJib charges no transaction fee. Your bank or payment provider may charge separately.

Getting started

What JiBeJib is, creating an account and verifying your identity.

Orders and requests

Posting an order, sending a request and accepting.

Payments and settlement

How money moves between you, and what to do when it doesn't arrive.

Fees and limits

No fee, and the limits on each order.

Fees and order limits

Security

Protect your account and spot scams.

Troubleshooting

Sign-in trouble and refused requests.

Still need help?

Contact us

Help with your account, orders and how JiBeJib works. A person replies by email; first reply within one business day (target).

Send a message

Complaints

A formal complaint about JiBeJib or a decision we made. It is reviewed by someone who wasn't involved in the original decision.

Make a complaint

Report a trader

Fraud, harassment, impersonation or suspicious conduct by another user goes to Trust & Safety. Tell us what happened and keep any evidence.

Report a trader

Partnerships

Exchange offices, fintechs, communities and media who want to work with JiBeJib.

Propose a partnership

FAQ

Before your first trade

Currencies and rails

Seven currencies, any one for any other

Toman, Canadian and Australian dollars, euros, pounds, dirham and lira. Give any of them, get any other, and pay through the rails your bank already uses.